1. General provisions
1.1. This Privacy Policy Etihad Arena (hereinafter referred to as the Policy) applies to confidential information - personal data that arena-abudhabi.com (hereinafter referred to as the Contractor) has received about the client, an individual who has ordered or intends to order his services and tickets for leisure events from the Contractor organized by third parties (organizers) (hereinafter referred to as the Client), in the order of execution by the Contractor of the Rules for the provision of services (a contract for the provision of paid services concluded with the Client);
1.2. The Policy applies and imposes on the Contractor similar obligations provided for in it, also in relation to:
- personal data of the Client received by the Contractor from him on other Internet sites, in particular, social networks,
- personal data received by the Contractor from the Client, in relation to third parties, including minors.
1.3. In order for the Contractor to properly comply with the Rules for the Provision of Services, the Client hereby provides the Contractor (his authorized representatives) with voluntary and direct consent to the processing of his personal data (personal data of third parties) using the means and for the purposes specified in the Policy, in accordance with the procedure and conditions in accordance with the Policy and legislation of the United Arab Emirates.
1.4. The Contractor assumes that the Client, by accessing the Contractor's website located at https://arena-abudhabi.com, and using its services, as well as providing the Contractor with information about himself, has familiarized himself with the Policy.
1.5. The use of the Contractor's services, as well as the voluntary transfer of personal information to the Contractor, subject to the Client's prior self-familiarization with the Policy, means the Client's full and unconditional consent to the Policy and the conditions for processing his personal data specified therein.
1.6. If the Client does not agree with any provision of the Policy, the Client should not use the services of the Contractor (do not enter into a contract for the provision of paid services).
2. Personal data. Consent to their processing
2.1. Within the framework of the Policy, the Client's personal data means the data that he provides about himself (third parties) to the Contractor in order to properly comply with the Rules for the Provision of Services, including last name, first name and patronymic, email address, postal address, telephone (fax) number, passport data (data of an identity document), bank card details, etc.
2.2. The Contractor does not control and is not responsible for the processing of the Client's personal data by third-party sites to which the Client can click on links available on the Contractor's website or information posted on it.
2.3. The Contractor does not verify the accuracy of the personal data provided by the Client, and is not able to assess his real legal capacity.
2.4. The Client hereby guarantees that the personal data provided by him to the Contractor is reliable and accurate and undertakes to inform the Contractor in a timely manner of any change or modification thereof, otherwise, everything performed by the Contractor in accordance with the Client's personal data available to him on the date of performance of the obligation is recognized as duly performed.
2.5. The Client is solely responsible for providing inaccurate, erroneous, unreliable and/or incomplete personal data to the Contractor, as well as their consequences.2.6. By providing personal data to a greater extent than is necessary for the Contractor to comply with the Rules for the Provision of Services and the purposes of their processing, the Client expresses his consent to the processing of such information by the Contractor.
2.7. If the Client provides personal data about a third party, the Contractor assumes that the Client has independently obtained voluntary and direct consent from such a person for the transfer and processing of his personal data by the Contractor on the terms set out in the Policy.2.8 . By providing the Contractor with personal data of third parties, the Client confirms that he has received the consent of these persons to the processing of their personal data by the Contractor and that the Client has the authority to express consent on behalf of such persons.
2.9. The Client has the right to withdraw his consent to the processing of personal data by submitting an application to the Contractor in paper or electronic form with the indication of data in such application.
In this case, the Contractor has the right to continue processing the Client's personal data in accordance with the above law.
2.10. If the Client withdraws consent to the processing of personal data, the Contractor is not responsible for non-fulfillment or improper fulfillment of the Rules for the provision of Services, which resulted from the absence of the Contractor's personal data of the Client.
2.11. The consent to the processing of personal data received by the Contractor in accordance with the Policy is considered granted for the entire period of rendering the Contractor's services to the Client in accordance with the Rules for the provision of Services.
3. Purposes of personal data processing
3.1. The Contractor collects and stores only those personal data of the Client that are necessary for the proper fulfillment of its obligations assumed in accordance with the Rules for the Provision of Services, as well as for the execution of any other agreements and contracts with the Client.
3.2. Personal data about the Client is processed by the Contractor for the following purposes:
a) identification of the Client and his order;
b) proper execution by the Contractor of the Rules for the provision of Services, as well as other agreements and contracts concluded with the Client;
c) communication with the Client, including by sending notifications, requests, information and letters concerning the execution of his order, the execution of agreements and contracts, as well as processing requests and requests from the Client;
d) improving the quality of the Contractor's website, the convenience of its use, the development of its modified versions;
e) targeting advertising materials;
f) conducting statistical and other research based on depersonalized data;
g) preparation of answers to Client's questions;& nbsp;
h) providing the Client with information about the Contractor's services, as well as about sales (promotions) held by him;< /p>
i) making payments for the Contractor's services;< /p>
k) providing information to judicial institutions, as well as investigative bodies.
4. Conditions for processing personal data and transferring it to third parties
4.1. When processing the Client's personal data, the Contractor is guided by GDPR.
4.2. When processing the Customer's bank card data, the Contractor is guided by the standards of confidentiality and security of credit and debit cards established in the relevant payment card industry.
4.3. Processing of the Client's personal data can be carried out by the Contractor using both automated and non-automated systems.
4.4. Processing of the Client's personal data is carried out by the Contractor through collection, systematization, accumulation, transfer, etc.
4.5. With respect to the Client's personal data, the Contractor maintains its confidentiality, except in cases where the Client voluntarily provides information about himself for general access to an unlimited number of persons.
4.6. The introduction, modification and/or deletion of the Client's personal data is carried out in the case of:
- statements of the Client providing new corrected personal data,
- according to the requirements of the authorized state authority in order to protect the rights of the subject of personal data,
- in other cases provided for by law.
4.7. The storage of the Client's personal data may be carried out no longer than the processing purposes require.
4.8. The Contractor has the right to transfer the Client's personal data to third parties in the following cases:
1) the transfer is necessary for the proper fulfillment by the Contractor of the obligations to the Client assumed in accordance with the Rules for the provision of Services (for example, courier or postal service, courier for ticket delivery, transport or logistics company, etc.), as well as for the fulfillment of other obligations assumed by the Contractor to the Client;
2) the transfer is provided for by the legislation of the United Arab Emirates;
3) the transfer takes place within the framework of the sale or other transfer of a business or brand (in whole or in part), while the acquirer (legal successor) assumes all obligations to comply with the terms of the Policy in relation to the Client's personal data received by him;
4) in order to ensure the protection of the rights and legitimate interests of the Contractor or third parties in cases where the Client violates the Rules for the Provision of Services, Policies, legislation of the United Arab Emirates;
5) as a result of processing the Client's personal data by depersonalizing it, depersonalized statistical data has been obtained, which are transferred to a third party for conducting research, performing work or providing services on behalf of the Contractor.
5. Modification and deletion of personal data. Mandatory storage of Customer information
5.1. The Client has the right to change (update, supplement) the personal data provided by him at any time by sending a corresponding message to the Contractor.
6. Processing of personal data using cookies and counters
6.1. Cookies ("cookies") transmitted by the Contractor to the Client's equipment and the Client's equipment to the Contractor may be used by the Contractor to provide personalized services to the Client, advertising targeting, for statistical and research purposes, as well as to improve the performance of the Contractor's website.
6.2. The Client is aware that the equipment and software used by him to visit sites on the Internet may have the function of prohibiting operations with cookies (for any sites or for certain sites), as well as deleting previously received cookies.
6.3. The use of the Contractor's website is possible only on condition that the acceptance and receipt of cookies are authorized by the Client.
6.4. The structure of the cookie file, its content and technical parameters are determined by the Contractor independently and may change without prior notice to the Client.
6.5. The counters posted by the Contractor on its website can be used to analyze the Client's cookies, collect and process statistical information about the use of the Contractor's website, as well as to ensure the operability of this site.
6.6. The technical parameters of the counters are determined by the Contractor and may change without prior notice to the Client.
7. Measures applied to protect personal data
7.1. The Contractor shall take all necessary, reasonable and sufficient organizational and technical measures to protect the Client's personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as other illegal actions of third parties.
7.2. The Contractor is not responsible for violation of the confidentiality of personal data if such violation was the result of the actions (inaction) of the Client.
8. Policy Change. Applicable law
8.1. The Policy may be changed by the Contractor without any special notification to the Client.
8.2. The new version of the Policy comes into force from the moment it is posted on the Internet at the address below, unless otherwise provided by the new version of the Rules for the Provision of Services.
8.3. The current version of the Policy is always available on the page at:
https://arena-abudhabi.com/privacy-policy/
8.4. If the Contractor has made any changes to the Policy in accordance with the procedure provided for in clause 8.1., clause 8.2. of the Policy, with which the Client does not agree, the latter is obliged to unilaterally terminate the use of the Contractor's services.
8.5. The relations of the Contractor and the Client arising under this Policy or in connection with it are regulated by the legislation of the United Arab Emirates.
8.6. With all suggestions or questions about the Policy, the Client has the right to contact the support service or send them to the Contractor's email address.
10. Policy Publication Date
10.1. Date of publication of the Policy: July 2, 2019.